CommunityClick

Local governments still depend on traditional town halls for community consultation, despite problems such as a lack of inclusive participation for attendees and difficulty for civic organizers to capture attendees' feedback in reports. In this project, we explore how interactive technologies can enable reticent particpants to have a voice in public meetings and how civic leaders can capture and reflect on public input from these participants.

Building on a formative study with 66 town hall attendees and 20 organizers, we designed and developed CommunityClick, a communitysourcing system that captures attendees' feedback in an inclusive manner and enables organizers to author more comprehensive reports. During the meeting, in addition to recording meeting audio to capture vocal attendees' feedback, we modify iClickers to give voice to reticent attendees by allowing them to provide real-time feedback beyond a binary signal. This information then automatically feeds into a meeting transcript augmented with attendees' feedback and organizers' tags. The augmented transcript along with a feedback-weighted summary of the transcript generated from text analysis methods is incorporated into an interactive authoring tool for organizers to write reports.


Team Members

Mahmood Jasim
Pooya Khaloo
Somin Wadhwa
Amy X. Zhang
Ali Sarvghad
Narges Mahyar


Demo

https://cc.cs.umass.edu/
Guess username: guest
Guest password: ccgstpass


Talk

CommunityClick: Capturing and Reporting Community Feedback from Town Halls to Improve Inclusivity


Award

Best Paper Award, 23rd ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW), 2020


Related Publications
CommunityClick: Capturing and Reporting Community Feedback from Town Halls to Improve Inclusivity, Mahmood Jasim, Pooya Khaloo, Somin Wadhwa, Amy X. Zhang, Ali Sarvghad, Narges Mahyar. PACM on Human Computer Interaction, Computer Supported Cooperative Work and Social Computing (CSCW), 2020.
Designing Technology for Sociotechnical Problems: Challenges and Considerations, Narges Mahyar, Mahmood Jasim, Ali Sarvghad, IEEE computer graphics and applications, 2020.
CommunityClick: Towards Improving Inclusivity in Town Halls, Mahmood Jasim, Pooya Khaloo, Somin Wadhwa, Amy X. Zhang, Ali Sarvghad, Narges Mahyar. Conference Companion Publication of the 2020 on Computer Supported Cooperative Work and Social Computing (CSCW), 2020.