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From: pjgtech@cix.compulink.co.uk ("Peter Gagg")
Subject: Re: Getting your money back for software??????????
Message-ID: <F7zBrn.50B@cix.compulink.co.uk>
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References: <bcQC2.93$k83.419@nswpull.telstra.net>
Date: Tue, 2 Mar 1999 18:09:23 GMT
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In article <bcQC2.93$k83.419@nswpull.telstra.net>, 
malynnp@northnet.com.au (Paul Malynn) wrote:

> How do you guys get your money back for games that you don't like!
> 
> I've noticed in quite a few messages ( usually ones mentioning 
> Nascar
> Revolution) that after buying and loading a game onto their 
> computers,  if
> they don't like the game people simply box it up and return it for 
> a refund.
> 
> Is this allowed in the U.S.A.?
> 
> In Australia, if you buy a game and open the box THAT'S IT, no 
> refund or
> exchange unless the CD or disks are defective.
> This policy seems to be in effect right across our country.
> 
> Which really sux when you fork out $89.95 for a new release and 
> discover
> it's crap.

In the UK, a chain of shops called Electronic Boutique have a 10 day 
returns policy. If you buy a game and are not happy with it, they will 
refund the money. There are other shops here that do this too 
(Argos?).

Also lots of game manufacturers (distributors too?) refund your money 
if you are not satisfied with the product. Its good customer 
relations, and I presume they do not get many people who take them up 
on the offer?

In the UK we also have a law called the "Sale of Goods Act", which 
basically says if you buy something (pretty much anything) and it is 
not of "merchantable quality" or "fit for its purpose" then you can 
legally ask for a refund.

I recently bought Colin Mcrae Rally via mail order, and it simply 
refused to work, no matter what I tried, (and actually knackered the 
graphics on my system which required a virtual system rebuild?). I 
sent the game back with a covering letter and promptly got a refund 
with no problems.

I've also found if I have made a really bad buy, by taking it back to 
the shop and acting totally stupid and ignorant (not hard for me?) 
usually results in a refund too!!!!!

Ever thought of moving?

8-)

*Peter*   #:-)
