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Do you have questions or comments about our stores or catalogs? We want you to know that your comments and concerns are important to us. Always feel free to contact us.

First, check to see if your question may have already been answered in our Webmaster's FAQ (Frequently Asked Questions). We receive a lot of mail and you may be able to get a fast answer to your question by checking here.

If you don't find the answer to your question then contact the departments listed below:

JCPenney Stores
Send us your questions regarding stores and store merchandise, Custom Decorating, Furniture or Services such as Styling Salon, Optical or Photography.

 

JCPenney Catalog
Send us your questions regarding available catalogs, specialty catalogs and catalog merchandise available here in our online shop or in any of our printed catalogs.

JCPenney Credit
Send us your general Credit questions or request a JCPenney Credit application to be mailed to your home.

 

JCPenney Insurance Group
Send us your questions or comments regarding JCPenney Insurance, Plan Plus or Motor Plus.

Product Services
Send us your questions regarding Merchandise Services, Replacement Parts, Product Warranties, Lifetime Auto Battery, and how to operate information for specific products.

 

General Information
If you have a general question, comment or concern that doesn't fit any of the other categories listed, send it here. We'll make sure it gets delivered to the right department.