The heart of
Coldwater Creek.
It's not easy to find a company that really
goes overboard to make you happy. We know: it's
part of why we started Coldwater Creek thirteen
years ago.
We began with the idea that Coldwater Creek
would make mail-order shopping more pleasant than
ever before. That browsing would become a
relaxing thing to do; deciding what to purchase,
intriguing for its myriad of wonderful choices.
That's why our return policy could not be
simpler: if anything you buy falls short of your
expectations, simply return it for a full refund,
no matter how long you've owned it.
And that's why customer service is on the
minds of everyone here. Not just in the call
center, where you expect it, but everywhere. Our
catalog designers and printers depict merchandise
in true colors so you will never be disappointed.
Our packers fold items more carefully, and may
even include batteries or other incidentals to
make your ownership of the merchandise more
agreeable. Our shipping managers take a personal
interest in finding ways to deliver your order
faster and more accurately.
And, of course, the people who take your calls
are among the best in the business.
However, we certainly like to hear about what
we can improve just click to Float Us A Note. You'll
have our sincere thanks, and appreciation for any
good ideas you can provide us.
Meanwhile, we thank you for being here at
Coldwater Creek. We hope you'll return for many
years to come.
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