Server: Netscape-Commerce/1.1 Date: Friday, 21-Nov-97 05:11:56 GMT Last-modified: Tuesday, 13-May-97 22:50:54 GMT Content-length: 17465 Content-type: text/html
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![]() ![]() Products OverviewScopus is the industry's leading provider of extended enterprise customer care solutions. Scopus' client/server software applications:
Scopus Enterprise SolutionsIntegrated solutions for call centers, internal help desks and systems manufacturers.Customer Care Applications
Scopus Application Tools
Scopus Server ProductsWorldTEAM: The WorldTEAM data replication server keeps distributed servers synchronized. It provides uniform performance and availability of data to all sites locally. It enables data modified at one location to be transparently passed over to other sites, either continuously or periodically.Scopus CommLink Server: The CommLink Server allows for MAPI-based email integration with the Scopus server using a store-and-forward model Scopus Integration ProductsTeleTEAM: Scopus' computer telephony integration (CTI) product that interfaces with off-the-shelf CTI middle-ware offerings. Provides powerful computer telephony features such as screen pops and call transfer. It allows call center representatives to answer calls intelligently and respond to caller requests more quickly by eliminating the need to search database records for caller information.NetTEAM: links Scopus applications with network management products such as HP OpenView and Tivoli. Scopus Case Point Link: Scopus integration with the Inference Case Point product. Provides intelligent knowledge base queries from within Scopus applications. The product consists of Scopus administration forms, an Inference client-side DLL for Windows users that can be invoked from any Scopus form, along with an Inference "case base" that is stored on the server. Inference CBR Express: an authoring tool that is used to create new knowledge or edit existing knowledge accessed by Scopus Case Point Link. Scopus Atria Link: allows QualityTEAM users to seamlessly track code change information stored in an Atria configuration management system. Scopus Crystal Link: Scopus application link to the Crystal Report Writer product. Supported PlatformsScopus products support a variety of client/server computing technologies:Client computing platforms - Microsoft Windows 3.1, Microsoft Windows 95, Microsoft Windows NT, Motif, and Macintosh. Industry standard relational databases - Sybase, Oracle, Microsoft SQL Server, Informix. Server operating systems - Microsoft Windows NT Server, Hewlett Packard HP-UX, IBM/AIX, SGI IRIX, Sun O/S, and Sun Solaris.
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