Server: Netscape-Commerce/1.12 Date: Friday, 21-Nov-97 03:39:37 GMT Last-modified: Wednesday, 29-Oct-97 16:40:39 GMT Content-length: 6976 Content-type: text/html Customer Support
DATARAM

Customer Support


Dataram’s Technical Support Program goes beyond the lifetime warranty, routine calls and questions. As the Memory Specialists for almost 30 years, we want to provide the most comprehensive level of service and support in the industry.

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Technical Hotline
Installation and Technical Support
Express Spares
Dataram’s Lifetime Guarantee
Return Policy



Technical Hotline

Our Customer Support Representatives can answer your questions and give you information on system/memory configurations, upgrade options, product specifications, compatibility and other technical topics or issues. These are highly trained support engineers who are involved in all aspects of memory design, layout, manufacturing and quality control.

If you have a question related to memory or need personal assistance, just call 1-800-599-0071 or 609-799-0071 between 8 a.m. and 8 p.m. Eastern Time, Monday--Friday. A Customer Support Representative will be on duty to respond to your call and help you. Information can also be faxed directly to Dataram Customer Support at 609-936-1369 or sent via Internet E-mail support@dataram.com

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Installation and Technical Support

Dataram’s Customer Service Team is also here to provide help when you need it—everything from installation assistance to memory trouble-shooting, repair or replacement.

If you have a question call 1-800-599-0071 or 609-799-0071 between 8 a.m. and 8 p.m. Eastern Time, Monday--Friday.

If you encounter a problem with your Dataram memory, please help us assist you by providing the following information:

  • Part number, serial number and revision code (shown on board)
  • Other memory installed on computer
  • Computer make and model number, operating system, version
  • Symptoms of the problem

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    Express Spares

    If a Dataram memory board still does not function properly after talking to a Customer Support Representative, we will issue a Return Material Authorization Number (RMA#) for the return of the defective module(s). Upon receipt of the merchandise, Dataram will express ship a replacement to you at no charge.



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    Dataram’s Lifetime Guarantee

    Dataram Corporation warrants that its memory will conform to the manufacturer’s specifications for the computer in which it is originally installed and will be free from defects in workmanship and materials for the lifetime of that computer.

    Your sole and exclusive remedy and Dataram’s sole obligation under this warranty is to correct any failure by repair, replacement or adjustment, or at Dataram’s sole option and discretion, to take back the board and refund the purchase price.

    This warranty covers only normal customer use of the board. Dataram shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation, (ii) disasters such as fire, flood, lightning or improper electrical current, (iii) service or alteration by anyone other than an authorized Dataram representative, or (iv) attachments, features or devices employed on the board which are not supplied by Dataram or not approved in writing by Dataram.

    Dataram makes no other warranty, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this board other than as set forth above. Dataram makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

    Except as provided above, Dataram is not liable for any loss, cost, expense, inconvenience or damage, including direct, indirect, special, incidental, exemplary, punitive or consequential damages, that may result from the use or inability to use the board. Under no circumstances shall Dataram be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the board.

    The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No Dataram reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

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    Return Policy

    All product returns must be approved in advance by Dataram. If a product return is approved, a Return Material Authorization number (RMA#) will be issued. Once an RMA number is issued, it is the purchaser's responsibility to have the product returned within five (5) working days of the Return Material Authorization date.

    All products returned must be undamaged, unused, and in resellable condition. The customer shall pay all costs and bear all risks when returning products to Dataram. Dataram reserves the right to refuse delivery of any products returned without an RMA number.

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    Last modified: Wednesday, October 29, 1997 - 11:38:05 AM