Date: Fri, 21 Nov 1997 05:11:09 GMT Server: Apache/1.2.1 Last-Modified: Fri, 26 Sep 1997 15:05:08 GMT ETag: "65f-128a-342bcf24" Content-Length: 4746 Accept-Ranges: bytes Connection: close Content-Type: text/html
Tripos maintains offices which offer technical support around the world. This page will help you find the office closest to you and tell you how to get in touch with the support staff there.
If you have phone support or are under warranty, you can contact us at: 1-800-323-2960 and ask for technical support for the product you are using.
We are (left to right):
Peter Fox: Peter does mainly SYBYL support, specializing in the Ligand Based Design Tools (QSAR/CoMFA, Leapfrog and DISCO). He also does backup for the Molecular Diversity Manager software (Legion and Selector).
Bill Curtiss: Bill's principal support load is the NMR Tools line of software. He also provides backup support for Database Products, Biopolymer Modeling and SYBYL.
Jon Swanson: Jon supports our Database Products including Unity, Concord/StereoPlex, and our Commercial databases. He is also the Primary support person for the Molecular Diversity Manager (Legion and Selector).
Phil Cruz: Phil manages the support group. Phil does SYBYL support, specializing in the Biopolymer Modeling product lines (Biopolymer, Composer, and Matchmaker). He also does backup for Ligand Based Design Tools and the NMR tools line (Triad, Diana and Mardigras+).
Dave Larson: Dave supports our Desktop tools line (Alchemy 2000, SciPolymer, SciProtein, SciLogP, SciQSAR, Alchemy III, Powersearch, Chemprint and MM3(PC)) as well as SYBYL. He also provides backup support for the Biopolymer Modeling product line.
If you are Located outside North America it is best to direct your support inquiries to your local office first. This allows us to more quickly answer your questions. We have foreign offices at the following sites that offer technical support for the following areas:
Mariko Katsuyama: Small molecule products
Hiroshi Yamashita: NMR products and Biopolymer products
Kyoko Saito: Small molecule products and Desktop products
Email support inquiries should be routed to: Tripos@iida.sse.co.jp.
Fax: 81 352285526