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There are four easy ways to order:
- ONLINE ORDERS: go here for the online store
- PHONE ORDERS:
- Domestic Orders:
- 1-800-538-0775 or 1-408-728-4430
- (24 hours a day)
- International Orders:
United Kingdom: | 0800-895473 |
France: | 0800-908430 |
Germany: | 0130-8-10427 |
Japan: | 0066-33-812071 |
New Zealand: | 0800-445-635 |
Australia: | 1-800-1-43404
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- FAX ORDERS:
1-408-761-4421
- (24 hours a day)
- MAIL ORDERS:
- West Marine Catalog Sales
- P.O Box 50050
- Watsonville, CA 95077-5050
- CUSTOMER SERVICE
(Returns or Order Status):
- 1-800-538-0775
- (Monday through Friday, 6 a.m. - 5 p.m. PST)
- PRODUCT ADVICE:
- 1-800-538-0775
- (Monday through Friday, 6 a.m. - 5 p.m. PST)
- REPAIR CENTER:
- 1-408-761-4205
- (Monday through Friday, 8 a.m. - 5 p.m. PST)
Payment:
We accept Visa, MasterCard, Discover, American Express & JCB credit cards. We also accept checks or money orders drawn on a U.S. bank. Sorry, no C.O.D. orders.
Delivery options for addresses in the Continental U.S.:
Ground Service: Delivery to the West Coast 1 to 4 days; Midwest 5 to 8 days; East Coast 1 to 4 days. Not available to most areas outside the continental 48 states (Alaska, Hawaii, Puerto Rico, etc.).
Expedited Service: Economy Air - Delivered in 2 days; Overnight - Delivered by 5:00 p.m. the next day in most areas.
U.S. Postal Service: Delivery by Priority Mail to most U.S. addresses in 3 days.
Truck Freight: For heavy or oversized items. Defined as any item over 150 lbs., or having a combined length and girth over 130 inches.
Delivery options for International addresses:
Federal Express: Fast, traceable service. Usually less expensive than air mail. Average delivery in 4-5 days. Maximum: 9 feet length.
DHL: Fast, traceable service. Usually less expensive than air mail. Average delivery in 4-5 days. Maximum: 4 feet length.
Air Parcel Post: Not traceable. 4-6 weeks for delivery. Maximum: 44 lbs, 4 feet length.
Surface Mail: Not traceable. 2-4 months for delivery. Maximum: 44 lbs, 4 feet length.
Shipping Charges:
Delivery costs and times will be quoted at the time you place your order.
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