Server: Microsoft-IIS/3.0 Date: Thu, 20 Nov 1997 17:32:16 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Wed, 20 Aug 1997 15:10:54 GMT Content-Length: 11789 Eagle USA Company News - News Stories (October, 1996)
Online Tracking

News
Employment
Press Releases
Sign Our Guestbook
Site Index
Search
Eagle USA Home

Eagle USA Company News
*Company Services*Office Locations*Company Info*Contact Eagle USA

    EAGLE USA WINS BUSINESS PRACTICE AWARD; Arthur Andersen Award for Sharing Knowledge In The Organization

    - Houston Business Journal, October 1996

    
    
    
    
    
    
    
    How does your company ensure that its employees are working towards a common set of objectives?
    
    How do you prevent different areas of your organization from reinventing
    
    the wheel? It all comes down to sharing knowledge in the organization.
    
    Eagle USA Airfreight, the winner of the Arthur Andersen Enterprise Award for
    
    "Sharing Knowledge in the Organization" provides their employees access to 
    
    needed information and the tools to share information with others.
    
    

    Eagle USA Airfreight, an air freight forwarding specialist, provides a variety of transportation options, including local pickup and delivery, truck brokerage, air charter, as well as various other value-added logistics services.

    This company's philosophy of sharing knowledge extends to every member of the Eagle USA Airfreight team. Eagle USA's strategy to effectively share information is to make certain its processes are cost and time effective, and then to document the processes. These processes then become the cookie-cutter from which all other terminals are fashioned. Terminals are not franchised, so all managers work together to accomplish corporate goals. Equipment is mirrored from terminal to terminal which allows for smooth transfers of personnel from one terminal to another.

    The computer system, utilized by all employees, is their most widely used tool for sharing knowledge. The information system contains pricing, shipping, and other relevant demographic information about their customer, accounting and employee databases. The information is menu driven and limited by security levels. At any time, Eagle USA Airfreight can run a report to determine the profit/loss on a given account, time and attendance on a given employee, or payment history on an account.

    Terminals are updated daily, and the system is used by everyone in the organization 24 hours a day. This day to day knowledge is critical in monitoring fluctuating information determining the least expensive way to ship from Point A to Point B. One of the key results of this process is knowing the current profitability of each terminal and sharing that information with the Terminal Manager. The Terminal manager then shares this and other pertinent information with other personnel. All employees are offered incentives based on results and profitability of the terminal they work in.

    "On any given day, the president of the company can see the profitability of each of the 50 different stations and how they stand in relationship to each other," said Michael J. Sailor of Arthur Andersen, L.L.P.

    Once the strategy and technology are in place, it's the people that make it all happen. Employees are encouraged to share new ideas and are rewarded for suggestions that are implemented. All employees are welcome to communicate with anyone in the organization through email and the Internet. This company is proud to have simplified the communication process by eliminating barriers to management.

    The organization is based on a simple structure. Corporate communicates with Regional Managers, who in turn communicate with Terminal Managers, who in turn communicate with their personnel. The average number of employees in an Eagle terminal is 35. This allows for a more personal approach to communications on a local level. Currently, Eagle is implementing a new scanning system which will allow them to track shipments anywhere in the process. The new system will put the company at the leading edge of technology and provide them with an additional competitive advantage.



    
    
    Return to News Stories
 EAGLE USA AIRFREIGHT

Sherry Amberg
samberg@eagleusa.com

Intercontinental Airport
3214 Lodestar
Houston, Tx 77032

Voice: (281) 821-4456
Fax: (281) 821-1953
info@eagleusa.com
www.eagleusa.com

© 1997 Eagle USA