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R.R. Donnelley & Sons Solutions
The global resources of R.R. Donnelley & Sons offer clients integrated, high-value solutions for each step of the communication chain -- creation, management, production and distribution. Click on the appropriate area in the graphic below to see more information about each of our services.
Or, see our specific industry solutions in these areas:
Financial | Up Close | Headlines | Front Page
Communication strategy & creative design
Mobium Creative Group, a wholly-owned subsidiary of R.R. Donnelley, is a new kind of creative communications company partnering with marketers to take advantage of the changing ways in which business is conducted today. Mobium Creative Group strategizes and creates marketing messages and integrates them across media through all stages of the sales cycle. Traditional media is used to build brand awareness and new media is used to develop prospects/customer relationships based on brand position.
Mobium Creative Group focuses its resources in strategy, creativity and technology in the following areas:
- Strategic communications planning and positioning
- Advertising
- Media planning and buying
- Direct marketing
- Brand identity design, naming
- Custom publication design and editorial
- Literature and sales and marketing collateral
- Interactive applications: web sites, CD-ROM, online
- Information design and management
- Relationship marketing programs
- New product introductions
- Packaging
- Corporate image programs
- Exhibit designs
- Video treatment concepting and development
For more information about Mobium Creative Group, or to speak to a representative, call Bob Goranson at 312-527-7214, or e-mail bgoranson@mobium.com.
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Packaging/kitting design
Structural design talent at R.R. Donnelley is found at Graphics Management.
It can develop a custom package that's functional, graphically flexible and strategically on-target. Services include:
- Research and analysis
- Structural package/kitting design
- Prototype development
- Manufacturing, procurement and quality management
- Project management
For more information about Graphics Management's capabilities, call 312-527-6300.
Facilities management
R.R. Donnelley offers three sources of on-site print management expertise:
- For management of commercial print and packaging projects, Graphics Management provides on-site,
experienced print management specialists, expert electronic management systems and project management of external
vendors.
- For outsourced distribution expertise, R.R. Donnelley Logistics Services can help you save costs and
increase the effectiveness of your supply chain by managing your needs from inside your business.
- For management of bundled services ranging from prepress operations to digital photography,
an on-site facility owned and managed by R.R. Donnelley can shrink your production cycles and enable
you to respond faster to changing market needs.
For more information, call Graphics Management at 312-527-6234, R.R. Donnelley Logistics Services at 212-341-7592
or R.R. Donnelley prepress consultants Lee Webster at 312-326-8803 or Amy Wittenberg at 312-326-8802.
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Digital printing
R.R. Donnelley Financial's state-of-the-art technology enables customers to update, reprint and distribute customized literature rapidly and to narrowly defined target audiences. The range of services provide several advantages:
- Our exclusive Target-IT software gives businesses the ability to create customized documents by coding specific areas of a QuarkXPress file to accept varying graphics, photos and text streams.
- By eliminating film in our printing process, turnaround time is greatly reduced. This makes it possible to produce four-color documents in as little as 24 hours.
- Eliminating film also makes it economical to produce four-color documents in short quantities.
- Our process gives marketers the ability to develop highly targeted marketing programs that improve sales and build one-to-one customer relationships.
For more information on R.R. Donnelley financial digital printing, contact Bruce Olcott at 212-341-7861.
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Catalogs
R.R. Donnelley's Consumer and Business-to-Business Catalog Services provides disk-to-door production systems to help large catalogers target consumers quickly and efficiently. Nationwide print facilities, fully digital prepress and distribution services that help leverage the high volume that comes with being the second-largest mailer in the U.S. give R.R. Donnelley customers great advantages in getting to market faster, with highly targeted offers and at the most efficient cost.
R.R. Donnelley's Catalog Services also provides services and resources that best address the needs of catalogers who prefer the quality of the offset process. With fully digital prepress services via computer-to-plate technology, R.R. Donnelley can provide catalogers the opportunity to cut production time and change pricing closer to the print date. By leveraging Donnelley's Consolidation Network, the cataloger can maximize postal and transportation savings. With this network, the cataloger not only gains schedule flexibility, but also meets optimal delivery dates -- and receives more timely tracing and tracking opportunities.
Some services R.R. Donnelley provides:
- Facilities management
- High-quality digital prepress
- Gravure, offset and digital on-demand printing
- Targeting capability through Selectronic® binding and imaging, bundled with database management services
- Accurate in-home dates with optimal BMC/SCF postal penetration to maximize net postal savings
- Flexible schedules
- Digitally linked nationwide facilities for maximum efficiency and cycle-time reduction
For more information or to speak to a representative, call 800-742-4455.
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Magazines
Two R.R. Donnelley groups service the magazine publishing industry. R.R.
Donnelley's Consumer Magazine Services combines technologies in information-management, production and distribution to help consumer magazine publishers more effectively respond to their readers' and advertisers' needs. R.R. Donnelley's Specialized Publishing Services integrates prepress, printing, binding and distribution resources to help trade, city/regional and association publishers establish and develop relationships with advertisers and readers, open new revenue streams and improve profitability.
Services offered by both groups include:
- Facilities management
- Conventional and fully digital prepress including computer-to-plate
- Gravure, offset and digital on-demand printing
- Selectronic® imaging and gathering
- CD-ROM publishing
- Distribution management
- Subscriber and circulation database management
- Digital editorial content management
R.R. Donnelley services of special note to magazine publishers include:
- R.R. Donnelley's computer-to-plate technology takes information directly from the desktop computerto printing plates, eliminating film and saving time and increasing your control over the process.
- Our consolidation strategy is designed to maximize publishers' postal and transport savings. With our networked resources, publishers not only gain schedule flexibility, but can also still meet their optimal delivery dates -- and receive more timely tracing and tracking information as well.
- R.R. Donnelley's digital printing allows publishers to dramatically shorten the production schedule for special publications and reprints, delivering customized communications on demand, overnight anywhere in the world.
For more information about R.R. Donnelley's services for magazine publishers, call 800-742-4455.
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Books
R.R. Donnelley's Book Publishing Services is the leading printer of books in North America, with manufacturing facilities in Indiana, Ohio, Pennsylvania, Virginia (2) and Mexico, as well as ventures in Asia, Europe and Latin America. Through Title Life Management[SM], we offer our customers the most efficient digital and conventional print and bind technologies for each stage in a book's life cycle -- from reviewers' copies to frontlist cover to backlist paperback.
Services include:
- Hardcover and softcover book manufacturing using web-offset, sheetfed-offset and digital print technology
- Full-service conventional and digital prepress operations, including composition and page makeup
- Custom publishing and demand print
- Packaging design and assembly
- Fulfillment and distribution services, including returned book processing and inventory management
To better serve the publishing industry, Book Publishing Services is organized into three divisions:
The Consumer Division produces trade books (adult fiction and nonfiction), juvenile
books, books for mail order and book clubs, and how-to guides for computers and electronic entertainment.
The Educational Division produces reference books (multi-volume general encyclopedias
and professional reference works), college, elementary and high school textbooks (including design and packing of ancillary materials for teachers and students), Bibles and religious books.
The International Division offers a variety of conventional print, bind, prepress and packaging services for multinational publishers, with opportunities for centralized printing in the United States for global distribution, or regionally distributed printing to our facilities in Asia, Europe and South America.
For more information on Book Publishing Services, call Kathy Iriarte at 312-326-7738 or e-mail at kathleen.iriarte@rrd.com.
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Directories
R.R. Donnelley, the largest and most experienced telephone directory printer in the world, serves residential, business-to-business and specialized markets. Our international directory plants are situated in the United States, as well as Chile, China, Poland and the United Kingdom. We provide printing and value-added services (consulting) to directory publishers in Asia, Europe, North America and South America. Additionally, we have a full-service North American prepress facility with expertise in all facets of design, composition, pagination and four-color separation for directories.
We were one of the very first telephone directory printers to print a small one-color directory when telephone numbers were only one or two digits! Over the years, we have become an innovator in the directory business. With our customers, we pioneered four-color directories -- both spot and process (photography) four-color. We also introduced our customers to "white-knockout," now used to enhance the look of four-color process yellow page ads. (To create white knockout ads, we block out the space where the ad appears and print a tint of yellow around the ad to simulate the yellow paper.)
Our electronic directory services include total digital prepress and extend through the electronic chain to the Internet.
For more information, contact one of our representatives:
Frank Krause (directory prepress services) 847-931-6277, or e-mail frank.krause@rrd.com
Jim Mason (electronic directory services) 630-574-4913, or e-mail jim.mason@rrd.com
Jack Mount (Eastern Region Sales) 703-294-2130, or e-mail john.mount@rrd.com
Susan Snowden (marketing) 312-326-8252, or e-mail susan.snowden@rrd.com
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CD-ROM
R.R. Donnelley's wholly-owned subsidiary, Mobium Creative Group, develops interactive, creative multimedia CD-ROM communications for marketing, investor relations and recruiting. Stream, an affiliate of R.R. Donnelley, provides CD-ROM manufacturing and sales support. Services include:
- Authoring
- Pre-production
- Pre-mastering
- Mastering
- Silk-screening
- Assembly
- Replication
- Packaging (including jewel case, paper, Tyvek, SBS sleeves, ink-jet mailers and custom/specialty packages)
- Fulfillment and distribution
For more information or to speak to a representative, contact Mobium at 312-527-7214 or Stream at www.stream.com.
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Retail
R.R. Donnelley's Retail Services develops turnkey print/distribution solutions for retailers seeking efficient production of newspaper inserts, direct mail promotions, retail catalogs and new media.
Retail Services specializes in all-digital workflows and cycle-time reduction plans such as the Digital Exchange Network that allows promotions to be produced near consumer markets, coast to coast, from a single digital input source. This eliminates the need to create, proof and ship multiple sets of film. The time savings enable retailers to get to market faster with the most recent product and pricing information. The cycle-time reduction also gives retailers the ability to make last-minute price changes to be more competitive in fast-changing markets.
For more information or to speak to a representative, call 800-742-4455.
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Financial
R.R. Donnelley's Financial Services provides premier information-management and printing services to the worldwide business community. State-of-the-art technology combined with process expertise result in total solutions for the document and distribution needs of our customers. We use the latest in digital communications to link our worldwide network of production facilities. This, plus the ability to implement solutions in both paper and electronic formats, including CD-ROM and the Internet, helps our customers communicate effectively and efficiently with their customers.
With its unwavering commitment to top quality service, R.R. Donnelley Financial Services has become the
world leader in the management, preparation, printing, electronic filing and distribution of documents
required by the Securities Exchange Commission.
- Registration statements
- Debt and equity prospectuses
- Proxy materials
- Compliance materials
- Bankruptcy reorganization papers
- Tender offers
- Offering circulars
- Mutual fund prospectuses
- Shareholder reports
- Private placements
Whatever your project requirements, you can feel confident that R.R. Donnelley Financial Services has both the capacity
to handle your job and the commitment to guarantee your satisfaction.
For the convenience of our customers, R.R. Donnelley Financial Services has sites across the United States and in all major financial centers throughout the world. For more information, call 800-424-9001, or visit us on the Internet at http://www.rrdfin.com and http://www.municipal.com
R.R. Donnelley's Financial Services applied its expertise in information management to the Internet and now manages two
information repositories on the World Wide Web:
- IPO Prospectus is the only complete searchable database of IPO Prospectuses
available on your desktop via the Internet.
- Municipal.com is a centralized Internet resource that provides comprehensive
municipal market disclosure data for and about the municipal securities industry and its participants.
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Specialty products
For creative print and packaging solutions from a partner that integrates the design, production and management of your printing and packaging products, look to Graphics Management.
- Graphics Management understands the value of a memorable premium or promotion and specializes in the unusual -- from holograms to 3-D viewers to sponges (with biodegradable inks, no less).
- Your project is handled by a team of planners and expert designers with deep experience in structural package design including CD-ROM, floppy and video disc carriers.
- Project managers create the best solution for your needs, securing a competitive price by sourcing each component of your project to the supplier with the best quality and value.
- Graphics Management's ISO-9000 certification ensures a total quality approach throughout each step of your project. Management personnel certified in the latest statistical techniques ensure you get the product you're expecting.
To speak to a Graphics Management representative, call 312-527-6300.
RRD Direct is an innovative designer and printer of high-impact visual communications solutions that include:
- Direct mail packages
- Personalized, trackable coupons
- Pop-ups
- Pull-up tabs that reveal personal messages
- Image transformations
- Direct marketing component pieces
- Magazine inserts
- Stamp sheets
- Envelope order forms
- Scratch-offs and game devices
- "Animated" products
The advanced in-line manufacturing technologies available at RRD Direct allow the quick, efficient production of pop-ups, pull-up tabs that reveal personal messages, image transformations, scratch-offs and game devices, "animated" products, stamp sheets and personalized, trackable coupons.
Direct marketers and advertisers are demanding more efficient manufacturing solutions and reduced cycle times. Specialty Products' advanced imaging technology has made it possible to merge print, personalization and finishing into an in-line manufacturing platform that eliminates the outdated, time-consuming and costly multi-phased manufacturing platform of the past.
In working with Fortune 500 direct marketers, publishers, catalogers, financial institutions, software/hardware manufacturers, retailers and consumer product companies, we provide cost-effective marketing solutions to meet their marketing and financial goals. We can work with you to:
- Link your ideas/concepts with innovative high-impact visual communication solutions
- Help you evolve your point-of-sale or customer database into a "closed loop" marketing system -- targeting individual customers and prospects for relationship marketing
- Develop in-line manufacturing solutions to help you get a better return on your advertising investments
For more information, contact an R.R. Donnelley representative at 800-742-4455.
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Fulfillment
Information distribution and tracking are essential to effective document management. R.R. Donnelley's Financial Services offers a full range of fulfillment services designed to produce, manage, distribute and track both print and electronic information for investment companies, managed healthcare organizations or businesses involved in the capital markets. As the largest private shipper of mail - second only to the U. S. Postal Service - R.R. Donnelley helps customers ship more cost-effectively. Services include:
- Individual and mass mailing
- Kit assembly and updating
- Demand print
- Demand fax
- Merge/purge capabilities
- Bulk distribution
- Warehousing
- Inventory management
- Electronic order receipt
- Selective MIS reporting
- Customized distribution database and maintenance
- Paper and inkjet mail labeling
- Envelope and polybag insertion with Selectronics®
- Customized software development
- Demographic distribution and analysis
- Chargeback capabilities
Stream, an affiliate of R.R. Donnelley, provides fulfillment services targeted to the computer software/hardware industry.
Fulfillment services are also offered by R.R. Donnelley Book Publishing Services (BPS) and R.R. Donnelley Logistics Services. BPS fulfillment and distribution services include:
- Fullfillment services
- Complete pick, pack and ship services
- Real-time order processing
- Transaction management
- Warehousing
- Automatic cartoning
- Real-time inventory management
- Returns processing and data capture
- Optimized distribution planning
- Full customer service capability
For more information or to speak to a representative, contact the appropriate person below.
- R.R. Donnelley Financial: Bruce Olcott at 212-341-7861.
- R.R. Donnelley Book Publishing Services: Jim Schultz at 212-503-1395.
- Stream at www.stream.com
- R.R. Donnelley Logistics Services: 212-341-7592
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Logistics
R.R. Donnelley's Logistics Services (DLS), a fully integrated logistics provider, operates a unique distribution platform specializing in mail, subscription and newsstand deliveries; third-party logistics; financial distribution services; courier services; and international distribution.
The DLS platform offers customer savings and customized distribution programs through a multi-modal distribution network managing more than 3.8 billion pounds annually.
Currently, DLS is the largest user of the U.S. Postal Service at 11-percent volume, with daily drops serving 80 percent of the U.S. population. By maximizing postal savings and leveraging volume, our distribution network offers a low delivery cost to customers.
Our distribution platform is driven by customer delivery requirements and supported by extensive information technology. Detailed information is entered with each shipment. Bar-coding enables efficiency of shipment location, planning, tracking and movement. EDI (Electronic Data Interchange) allows customers to monitor the status of their shipments in real time.
DLS does more than distribute mail; to learn more about our other distribution programs, please continue.
DLS Freight Services
Distribution services for R.R. Donnelley's manufacturing plants provide specific daily drop entry for mail distribution, for customers including catalogers and magazine publishers. Our year-to-date on-time delivery rate is 97 percent. Last year, DLS enabled our customers to realize $13 million in overall postal savings while neutralizing the effects of postal reclassification.
DLS's expertise, leverage and performance provide customers with an extensive level of service at an extremely economical cost.
The DLS consolidation network relies on four distribution centers in Atlanta; Chicago; Levittown, Pa.; and Memphis, Tenn. Our Chicago-area facility alone handles 10 million to 17 million outbound pounds a week, 24 hours a day, 7 days a week, over roads and rails, and in the air.
The Chicago-area facility, in Bolingbrook, Ill., is our central location for planning/dispatching, billing, payable, postal appointments, shipment tracking, shipment tracing and customer service.
DLS-Affiliated Businesses
DLS service offers daily, on-demand, scheduled air and courier services, on-/off-site third-party logistics management, bank operations and financial printing logistics management. Currently, we manage all of the distribution needs of all R.R. Donnelley financial locations, as well as the Bank of Boston, First Chicago NBD Bank and the Harris Bank.
For more information, contact your DLS representative at 212-341-7592.
DLS Sales and Administration
We are set up to handle information from initial logistics analysis through customer interaction. The DLS focus is to effectively manage entry format optimization studies, customer history and creative distribution solutions.
Contact the central DLS sales group at 630-472-9566.
DLS International
We offer customers international mailing through worldwide fulfillment, customs clearance, mailing, list processing, support and packaging capabilities. Our specialized international department will review, analyze, determine and quote your international needs.
For more international distribution information, please call your DLS representative at 312-326-8093.
DLS Delivers Value
What do customers want with respect to distribution?
Satisfaction, displayed by delivery performance. Information, contacts and resources are available at the manufacturing plant, DLS central operations and DLS sales.
Savings, attributed to DLS's leverage of scale, postal penetration and aggressive distribution management.
Control, through technology, integrated systems and distribution experience.
Customization, via unique and creative distribution solutions that meet customer requirements.
DLS Adds Value
Technology and the DLS connection to the U.S. Postal Service (USPS) offer customers the opportunity to experience Electronic Postage Payment, resulting in reduced paper handling and savings through a later postage payment date. This exclusive DLS capability is attained through a joint effort of DLS and the USPS.
Operation Showcase is a helping hand in monitoring the distribution of your mail-piece once delivered to the U.S. Postal Service. Customers benefit through heightened awareness of mailings, monitoring of "problem" areas, accurate and timely processing information and the opportunity to correct delivery problems.
Consolidation Network allows for optimal routing of customer shipments. The bottom line is dollar value. Our network allows for your shipment to move the most cost-effective way. The network utilizes four distribution centers and all modes of distribution, including rail, road, air and courier. Customer-specified delivery dates drive our system. DLS will deliver to your date requirements.
DLS Distribution offers customers the opportunity to place their distribution with one source.
DLS: the answer for all your distribution needs.
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Internet services
R.R. Donnelley offers full-range solutions to create, manage and distribute information through the Internet.
Marketers and corporate communicators seeking presence on the World Wide Web can partner with Mobium Creative Group to develop Web sites that complement existing marketing communication strategies. Companies seeking to achieve tighter control and efficiency in distributing product information call on Coris to design and serve Web solutions that link Internet users to company databases. Together, these strategic and creative resources bring clients the full range of Internet services:
- Information architecture
- Creative design and concept
- Editorial services
- HTML authoring
- Interactive application design and implementation
- Database integration
- Content maintenance and revision
- Domain registration and publicity
- High-bandwidth hosting service
For more information about Mobium Creative Group services, contact Bob Goranson at 312-527-7214.
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Fax distribution
Reach thousands of customers simultaneously in minutes using the R.R. Donnelley Broadcast Fax service.
- Send your document only once by either PC or fax machine. We "mass-fax" it to the address list you select.
- List management is fast and easy using our dedicated software that automates list set-up, maintenance, sorting and searching.
- Our store-and-forward feature takes advantage of off-peak hours to broadcast your message in an economical manner.
To schedule a Broadcast Fax demo or request more information, contact your R.R. Donnelley sales representative.
R.R. Donnelley's Fax-On-Request service is an interactive literature fulfillment system that delivers up-to-date, timely information to your customers. They receive important information when they need it, and you eliminate the delays and expense of manual literature fulfillment.
- Following the prompts of a voice mail system, your customers press their touch-tone keypads to choose the documents they need. Our computers transmit the selected documents within minutes.
- Ease-of-use features include toll-free access, easy-to-follow prompts and the ability to order multiple documents with one call.
- You retain full access to your document library and can make revisions or changes as often as you like via computer or fax transmission.
To try Fax-On-Request or receive additional information, call 800-701-0171. Or for more information, contact your R.R. Donnelley sales representative.
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Financial | Up Close | Headlines | Front Page