Server: Netscape-Enterprise/2.01 Date: Thu, 20 Nov 1997 16:07:22 GMT Content-type: text/html
CSX.COM TECHNICAL SUPPORT FAQ
Please print this document for reference. For many of the steps described below, you must quit and restart your browser application.
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- a note to AOL and Prodigy Users
- minimum system requirements
- netscape is the preferred browser
- before launching netscape
- to clear your browser's cache
- the last resort
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- There is no way to view this site with the default Prodigy or AOL browser included with the software prior to 1997. This site makes extensive use of Java, JavaScript, and tables, so you must use either Netscape Navigator 3.0 or Microsoft Internet Explorer 3.0. We made this decision because the creative and technical constraints were so great to embrace "all browsers" that it would have forced us to deliver an inferior product. We believe (and judging from user response) that the benefits of this approach outweigh the pitfalls.
- AOL users can contact AOL Tech Support (keyword: "HELP" when online, or 1-800-827-3338) to learn how to configure AOL to use Netscape Navigator or Microsoft Internet Explorer as your primary web browser.
MINIMUM SYSTEM REQUIREMENTS
In order to experience the web and this site to its fullest, you must have a system capable of running the appropriate software & plug-ins. While slower systems may work, the following recommended minimums should have you surfing happily through this site.back to top | back to csx.com
- IBM-PC Compatible
- Pentium Processor
- Windows 95
- Netscape Navigator 3.0 (see above)
- 16 MB RAM (32 MB definitely preferred)
- 500 MB hard drive
- 28.8kBps modem or Ethernet LAN connection to the internet
- 16-bit SoundBlaster compatible sound card and speakers
- Apple Macintosh
- PowerPC Processor, 150MHz or better
- System 7.5
- Netscape Navigator 3.0 (see above)
- 16 MB RAM
- 500 MB hard drive
- 28.8kBps modem or Ethernet LAN connection to the internet
THIS SITE REQUIRES THE NETSCAPE BROWSERback to top | back to csx.com
- You specifically need Netscape 3.0, available for free evaluation at home.netscape.com. You can find the specific version number you are currently using by going to the "About Navigator" menu item under the "Help" menu on a PC, or by going to the "About Netscape" menu item under the Apple Menu on Macs.
- Preliminary tests indicate that Microsoft Internet Explorer 3.0 is also fully compatible with the site.
BEFORE LAUNCHING NETSCAPE YOU SHOULD...back to top | back to csx.com
- Make sure no other applications are running.
- Make sure no other network or "lurker" applications are running in the background (Backweb, PointCast, AOL, Weather, FTP, IRC, etc.).
- If you are using a Macintosh, allocate more memory to the Netscape application. Click on the Netscape program icon in the Finder, and select "Get Info" from the "File" menu. Change Netscape's RAM allocation to 8000K (8 megabytes), or as high as your available memory will allow.
TO CLEAR YOUR CACHE...
If you are still experiencing problems, you can try clearing your cache: after launching the browser, but prior to visiting csx.com, clear your disk and memory cache:
- In Netscape Navigator 3.0
- Click on the "Options" menu at the top of the screen.
- Select "Network Preferences".
- When you see the dialog box, click on the tab labelled "Cache".
- First click "Clear Disk Cache Now", then click "OK" when asked to continue.
- Then click "Clear Memory Cache Now", then click "OK" when asked to continue.
- In Netscape Navigator 4.0,
- Click on the "Edit" menu at the top of the screen.
- Select "Preferences..." towards the bottom.
- When you see the menu on the left side of the dialog box, click on small plus (+) sign to left of the word "Advanced".
- Click on the word "Cache" that appears below "Advanced".
- First click "Clear Disk Cache", then click "OK" when asked to continue.
- Then click "Clear Memory Cache", then click "OK" when asked to continue.
- Finally, hit "OK" at the bottom of the dialog box.
- In Microsoft Internet Explorer 3.0,
- Click on the "View" menu at the top of the screen.
- Select "Options".
- When you see the dialog box, click on the right-most tab labelled "Advanced".
- In the "Temporary Internet Files" area, click the "Settings..." button.
- Click the "Empty Folder..." button.
- When asked if you want to delete all the files, click "Yes".
- Click "OK" to close the Settings window.
- Then click "OK" again to close the Options window.
IF IT STILL DOESN'T WORK...
If, after these steps, you still have problems, please detail the specific problem, and send e-mail to: WebEditor@csx.comE-mails will not be responded to if the following information is not included :
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- type of web browser and specific version number
- access provider & type of connection
- hardware configuration (amount of RAM, CPU and speed)
- operating system and version number
This document created and maintained by RAMWORKS