Our goals, in essence are very simple. We want BankAmerica to be the best place to bank... the best place to work...
and the best place to continue to invest.
To me, that means keeping our focus on providing customers the services they want, when, where, and how they want
them.
It means recruiting the most talented people in the business, motivating them to do their best work, recognizing their
efforts, and rewarding them appropriately.
Above all, it means running the bank for... the shareholders... weighing all of our decisions according to the impact
they will have on long-term shareholder value... investing only in those businesses which we believe can give us an
appropriate long-term return for the risk involved... and showing [shareholders] with our results that BankAmerica Corporation is a
place in which you want to continue to invest.