Server: Microsoft-IIS/3.0 Date: Thu, 18 Dec 1997 08:52:31 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Thu, 11 Sep 1997 02:11:44 GMT Content-Length: 4345 Member Services

 

Ser-vice (sur'vis), n. [ME. servise from OFr., from L. servitium, from servus, a slave]

We will have provided satisfactory service only when our various customers say we have. This total commitment by each United Dental Care employee defines the essence of our corporate philosophy and mission.

The concept of service seems over-used these days. Our business cannot afford to forget that you are the CUSTOMER. That is why, from start to finish, we emphasize total customer service. As phrased in our mission statement, "We will be nationally recognized as the leading managed dental benefits company by fulfilling our customers' needs."

On-site enrollment support and personnel are provided to assist in communicating all facets of United Dental Care to your employees. Customized enrollment materials are designed to simplify the enrollment process, including:

  • Posters,
  • Enrollment Kits,
  • Home Mailer Packets, and
  • Bilingual Materials.

A friendly, courteous response is what you receive anytime you phone our caring member services staff. They are highly trained and committed to answering your questions or resolving your problems in a timely manner:

  • Two efficient regional member services centers, each with a toll-free 800 number:
Dallas ­ 1-800-443-0225
Phoenix ­ 1-800-456-2345
  • Available assistance with selecting or changing a dentist, explaining coverage, and handling emergency situations;
  • On-line computer access for instant response and eligibility verification; and
  • Bilingual assistance for our non-English-speaking members.

Unlike traditional dental plans, United Dental Care's low administrative requirements will leave you smiling:

  • No claim forms to process for dental HMO care;
  • Simple, monthly billing; and
  • Computer tape reconciliation.
  • A concise, easy-to-follow Administration Manual provides reference for all billing and administrative procedures.

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© 1997 United Dental Care