Date: Thu, 18 Dec 1997 07:43:59 GMT Server: Apache/1.2.0 Last-Modified: Tue, 02 Dec 1997 14:34:00 GMT ETag: "2d0001-2595-34841c58" Content-Length: 9621 Accept-Ranges: bytes Connection: close Content-Type: text/html
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Frequently Asked QuestionsProduct Related:
Concerning Color Cosmetics, we know how hard it is to do without a favorite makeup shade, so we understand your disappointment. Avon tries to keep it's shade collection contemporary and fashionable. To do so, we try to stay in line with the fashion trends set by clothing designers, so that our customers can use makeup shades to compliment their outfits. National sales results show that Avon offers one of the largest color collections on the market. We delete some shades that duplicate newer, better-selling ones and wherever possible, we suggest substitutes for the discontinued shade.
Avon works continually to improve the product line. We must be on the right track because often your suggestions mirror items we have marketed or have in development. In any case, we do not pay for suggestions. However, we always enjoy hearing from you and our marketing team values your thoughts.
We look forward to introducing you to our personalized service and a huge line of value-priced, high-quality products. Every one of them is backed by our Guarantee, which means that if you're ever unhappy with an Avon product, you can return it for an exc hange or a full refund. We mean it!
Attention: Human Resources 1251 Avenue of the Americas New York, NY 10020-1196
A computer software program to help Representatives place orders is in a test mode right now. Please speak with your District Manager about it's status.
Recent articles in The Wall Street Journal (10/27/97) and The New York Times (10/25/97) reported on broad aspects of Avon's international business and may have created some confusion about specific plans that are under consideration in the U.S. Providing customers with access to our products is our number one goal. Direct selling will always be our core business representing 98% of all sales and the most important way in which we will increase access. Most new access initiatives will directly support our sales organization. For the small number of customers who prefer to purchase our products directly, Avon has developed limited access to shop through our web site as well as a direct mail order catalog, Beauty & Fashion by Mail. There may be future opportunities for some type of direct consumer purchasing in the U.S., and we will be conducting limited tests in this area in 1998. The media has also mentioned that Avon plans to open a spa in New York City. The proposed spa or image center would represent another aspect of our strategy to enhance our image as a leading global beauty company. It will be located in mid-town Manhattan where other major corporations have established flagship stores. Since this is still a work of progress, we do not have further information, but will provide more details when they become available. ![]()
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