Overview
ECCS, Inc. has been a leader in
Open Systems Computing since 1980. ECCS develops
and manufactures high-availability storage
subsystems and offers a wide range of high
quality support services.Our commitment to
provide the best service available includes
customized service plans to meet our customers
needs. ECCS is focused on our customers. Our
business is to understand your needs and to work
with you to plan for your future needs.
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ECCS
As A Manufacturer
ECCS designs, develops and
manufactures our own products. ECCS customers are
working directly with the manufacturer where
problem resolution is expedited. ECCS is
responsible for all code, firmware,
troubleshooting of problem determination.
ECCS Designs With Customers in Mind
ECCS products are designed with
the customer in mind. All ECCS products are
Customer Replaceable Units (CRU's). Maintenance
can be performed on-site by any customer or
Service Representative in less than 5 minutes
mean time to repair (MTTR).
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Remote Downloadable Firmware (RDF)
ECCS' customer service can download
microcode to all ECCS Synchronix and
Synchronection products. All code is available at
ECCS' FTP site
and downloadable through network, SCSI or serial
connections.
On-Site Spares
ECCS provides customer spare
parts and on-site programs tailored to meet your
needs. All critical components (controllers,
power supplies,drives, cache) can be replaced
on-site to expedite problem resolution.
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