Server: Microsoft-IIS/3.0
Date: Fri, 21 Nov 1997 05:14:23 GMT
Content-Type: text/html
Accept-Ranges: bytes
Last-Modified: Wed, 19 Nov 1997 20:16:36 GMT
Content-Length: 5317
Gensym ServicesTraining, Consulting, and Support
Gensym offers a full range of training, consulting, and support services
Training
Comprehensive training courses are offered every month worldwide. For a
full schedule, click
here.
Gensym Consulting
Gensym Consulting Services offers a full range of consulting and systems
integration services to assist in the implementation and support of G2
applications. The available services include:
-
Application Engineering Consulting Services can provide a variety
of applications engineering services such as requirements development,
project specifications, knowledge acquisition, project supervision, system
design, advisory consultation, implementation, integration, and testing.
-
Surveys A survey identifies application areas that are appropriate
for G2-based solutions. A survey generally involves a site tour and interviews
with key project personnel.
-
Prototypes A prototype is a mini-application intended to demonstrate
a proof of concept. It exhibits some of the required features of the application,
but may address only a subset of the expected cases and model a portion
of the complete application.
-
Project Management Project management services can include project
scoping, project planning, development and monitoring of assignments, milestones,
schedules, test criteria, and testing procedures.
-
Knowledge Base Reviews Consulting Services will analyze a customer's
knowledge base and prepare recommendations as necessary to improve performance,
increase capacity, improve maintainability, and enhance reliability.
-
Specialized Training Consulting Services will work with Gensym's
Educational Services group to prepare and present training sessions focused
on a particular industry or application, or on methodologies relating to
the successful implementation of G2 applications. These topics might include
project scoping, application design and development, knowledge acquisition,
and system deployment.
Customer Support
Gensym has been rated #1 in Customer Service by Control Magazine for the
last two years and its customer support G2 Helpdesk received an Enterprise
Value Award from CIO magazine in 1996.
Customer Support engineers are available to answer customer questions
on the Gensym Hot line Monday-Friday from 7:00am to 7:00pm EST. The support
engineers have been trained on all Gensym products. They can assist with
installation questions, product use, problem diagnosis, and configuration
questions.
Gensym recently introduced G2
HelpLink, a new Internet-based support and information service that
provides on-line global support for Gensym customers. G2 HelpLink is built
with Gensym products. For more details on how G2 HelpLink is configured
click
here.
G2 HelpLink allows Gensym customers to:
-
Enter and edit product issues
-
Query for answers to product questions
-
Query for product bugs and suggestions
-
Produce product authorization codes
-
Review product shipments made from Gensym
-
Review account and licensing information
-
Review technical bulletins, FAQ's, and configuration guides
Customers can log into
G2 HelpLink 24 hours a day, 7 days a week and get the latest news on
any of their product issues. Customers are also automatically notified
about any edits made to their issues via e-mail.
With G2 HelpLink, customers have a direct connection into the award
winning system and team that support their use of Gensym products. For
more information contact linkmaster@gensym.com
Gensym Solution Partners
Over 175 Gensym Solution Partners provide systems integration and other
services. To locate a marketing partner in your geographic area and industry,
please refer to the Gensym Solution Partner Catalog. To request a catalog,
please click here.
Hotlinks to some Gensym Solution Partners' homepages are available under
Partners/Other Links.