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Introduction / Benefits Of IVR Periphonics Information Line Insurance Higher Education Electric and Gas Utility Touch-tone Employment Reporting 401K Benefits Managed Care PeriWeb |
Introduction / Benefits Of IVR Since 1970, Periphonics has been helping governments and organizations around the world use Interactive Voice Response (IVR) technology to improve the services they provide to customers while lowering their operating costs. Today, there are hundreds of different IVR applications, many of which have become critical to the everyday operation of major corporations. As the market for IVR technology and consumer acceptance has grown, so has the need for systems that are flexible, implementation that is comprehensive, and service that is exceptional. IVR systems allow individuals to access information in an organization's computer database and to receive that information either verbally, using an ordinary touch-tone phone, or on a PC, via the Internet. In addition, these systems enable customers to execute certain transactions on-line without the intervention of customer service personnel. Typically, 30-60% of the repetitive and/or routine inbound calls are automated, which can maximize the effectiveness of the current customer service staff. Benefits of IVR
Demonstrations of how Periphonics' IVR technology is being put to work When you select any of the following demonstrations from this menu, you will receive the access telephone number and detailed instructions on how to navigate through the demo.
Insurance Higher Education Electric and Gas Utility Touch-tone Employment Reporting 401K Benefits Managed Care PeriWeb
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Introduction / Benefits Of IVR
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