Where's The Closest...?
One of the most common questions answered by customer support organizations is "Where's the closest...dealer, reseller, service location, etc.?" Consumers ask companies this question millions of times each day. Quickly and effectively responding to these "Where's the closest..." questions is essential to capturing new business and building customer loyalty.
The Challenge
Effectively responding to "Where's the closest.." questions requires that you:
The FindNow® Solution
InfoNow's FindNow® Dealer & Service Referral Management service provides a complete solution for responding to referral questions. With FindNow, your customer will be referred to a dealer which matches their specific needs and truly is the geographically closest, not just a dealer which happens to be in or near their zip code. Whether they pick up the phone or log on to your Web site, your customer will quickly and conveniently receive an accurate response, including a map showing the closest dealers relative to their location.
For you, the headaches of managing a constantly changing set of dealer and service databases can be eliminated. And regardless of how customer inquiries are serviced today, FindNow® can deliver significant cost savings through quicker call center transactions and customer self-service approaches. Finally, FindNow® can help you maximize the value of referrals by actively managing leads and interactively delivering compelling promotional content that encourages your customers to buy.