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Syntellect User Group and Conference
The Syntellect User Group
Your Ticket to Join This Dynamic Idea
and Information Exchange
User Group Membership
User Group Annual Conference:
May 3-6, 1998 - Phoenix, AZ
Conference Registration Form
Questions?
Please feel free to contact any of the following people with questions.
Ann Conrad, Syntellect Liaison, (800) 347-9907 ext 7313
Mark Haugh, President, (612) 665-7858
Bob Perini, Vice President, (800) 245-7728 ext 4618
User Group Membership
A dynamic organization dedicated to maximizing our investment in Syntellect.
Mission
The Syntellect User Group is a non-profit association of current users and distributors of Syntellect's interactive communications products and services. Our mission is to provide a working forum for the exchange of ideas, sharing of applications and resolution of issues related to our use of Syntellect products and our relations with Syntellect Inc.
The group serves as a unified voice for Syntellect product users. Our primary objectives include:
- Exchanging information
- Providing continual input into Syntellect's planning and development processes
- Serving as a market research forum for Syntellect
- Providing a means for new feature trials and tests
- Raising the awareness level of current and future Syntellect products
- Resolving service problems
- Addressing policy issues
Benefits of membership
As a member of the Syntellect User Group, you will receive:
- An invitation to our annual User Group Conference, which provides a unique forum for exchanging ideas, sharing applications, learning the latest industry developments and interacting with Syntellect's executives and product developers
- All User Group communications, including a membership newsletter and Synergy, Syntellect's quarterly customer newsletter
- Access to the Syntellect User Group on-line information service
- The User Group Directory, filled with valuable resources for information exchange
- Voting rights enabling you to influence software and hardware development, resolve service problems and address policy issues affecting your Syntellect investment
- The opportunity to participate in the annual business meeting and serve on any User Group committees
Becoming a member
Membership is open to all current users and distributors of products sold by Syntellect Inc. There is no cost to join the association, simply print the registration form using the "print" function of your browser and send us the form.
The Annual Conference
Come Celebrate our 10th Anniversary
May 3-6, 1998
The Wyndham Metrocenter
Phoenix, Arizona
The 1998 User Group conference will be packed with insightful sessions, panel discussions and industry roundtables all geared to help you maximize the value of your call center systems. Members of Syntellect's technical and project management teams will be on hand to answer questions and discuss issues related to your system. Participants will also receive a sneak preview of additions and new features for Syntellect's line of interactive communication solutions.
Who Should Attend?
This year, we have designed profession-specific seminar tracks to ensure that everyone, from call center professionals to management personnel, can attend sessions that specifically address their needs. There will be valuable information for all professional levels including:
- Call Center Managers
- Customer Service Directors
- Information Systems Professionals
- Telemarketing Managers
What Products Will Be Discussed?
- VocalPoint Interactive Voice Response
- VocalPoint Interactive Web Response
- VocalPoint Predictive Dialer
- Syntellect Interactive Services and Home Ticket
- SYNthesizer Application Generator
- Infobot/Premier/VocalPoint 6000 ARU
- Interactive Communications Management (ICM)
Peer Presentations
One of the most valuable aspects of this conference is the opportunity to learn from peers who are also involved with automated call centers. Industry roundtables and panel discussions give you the opportunity to learn how others in your industry have tackled some of the issues you may be encountering. This year, we will have roundtable and panel discussions for specific industries and products.
What Topics Will Be Covered?
Management Track
- Maximizing Call Center Productivity
- The Internet: The Latest Addition to Call Center Technology
- Maintaining Internet Security
- The Latest Developments in Computer Telephony Technology
- Performance Measurement: Benchmarking Customer Service
- Application Development for Maximum Customer Service and Business Efficiency
- Managing Call Center and Staffing Resources
- Integrating Predictive Dialing Into Your Call Center
- How Windows NT Affects Departmental Call Centers
- and much more...
Technical Track
- A Smooth Migration Path From Premier, ARU and Infobot to Today's VocalPoint Systems
- Implementing CTI
- Integrating Call Center Systems for Maximum Productivity
- The Latest Developments in Computer Telephony Technology
- From Speech Recognition to Web Callback: An Update on Feature Functionality
- Application Development: From Programming to Debugging
- Migrating to Windows NT
- and much more...
Registration Information
The Venue
The 10th Anniversary User Group Conference will be held at the Wyndham Metrocenter Hotel. The hotel is located in the heart of Phoenix's Northwest Valley, minutes from Sky Harbor International Airport. Amenities include: oversized guest rooms; 24-hour health club with sauna, swimming pool and whirlpool; and delicious Southwestern cuisine. The hotel is located next to Arizona's largest shopping mall and within walking distance of more than 200 stores, 50 restaurants, night spots and theaters. Many renowned golf courses are also in close proximity.
How Do I Register?
Simply print and send us the registration form using the "print" function of your browser. We have introduced an early registration discount to encourage early planning! Fees are:
$295 per person if you register on or before February 27, 1998
$395 per person if you register after February 27, 1998
Date / Place
May 3-6, 1998
The Wyndham Metrocenter Hotel
10220 N. Metro Parkway East
Phoenix, Arizona 85051
(602) 997-5900 Fax (602) 943-6156
Lodging
Accommodations are available at a special rate of $129 (plus tax) per night. To take advantage of this reduced rate, ask for the Syntellect User Group rate. Reservations should be made directly with the hotel by calling (602) 997-5900. To ensure availability, please make your room reservations by March 13, 1998. After this date, reservations will be made on a space available basis.
Fees / Early Registration
$295 per person (prior to February 27, 1998)
$395 per person (after February 27, 1998)
Make checks payable to: Syntellect User Group
Registration fee includes: event registration, conference materials, Sunday cocktail reception, Monday evening anniversary celebration, breakfast and lunch each day, and refreshment breaks.
Cancellation Policy
Cancellations received prior to or on March 15, 1998 will receive a full refund. Cancellations received after March 15, 1998 will receive a 50% refund.
All contents Copyright © 1997 Syntellect Inc. All rights reserved.