Date: Thu, 18 Dec 1997 03:24:48 GMT Server: WebSitePro/1.1h Accept-ranges: bytes Content-type: text/html Last-modified: Mon, 24 Nov 1997 12:16:50 GMT Content-length: 12578 Dallas Gold & Silver Exchange - Trading Floor Policies









  • Introduction
  • Successful Bids
  • Unsuccessful Bids
  • Payment Methods
  • Shipping and Handling
  • Freight Damage
  • Sales Tax
  • Warranties
  • Cancellation of Bid


    INTRODUCTION

    Virtually every day, DGSE's Trading Floor contains new items. You can browse through our great product selection, and after becoming a member you bid in real dollars for the product you want.

    While the bidding action twists and turns, you as the bidder and buyer remain in control at all times. With intuitive site navigation, a self-explanatory and safe bidding process, you'll be prepared to fully enjoy the play as an organized and informed bidder.

    When your bid is a winner, DGSE ships your selection with care, and backs you up with our professional customer service. We keep you apprised of the status of your order and make it easy for you to communicate with us when you need to.

    You'll want to know when your bid is no longer a contender so you can quickly make your next move. When you join as a bidding member, you will receive our Out-Bid Notice E-Mail. During the course of play if another bidder has outbid you, we will let you know via e-mail to the address you provided when you register.

    You can easily move to raise your bid by re-visiting the bid page for that item and entering the new dollar amount. Sorry, but for your own security we can't accept a new bid from you via e-mail.

    Due to the unpredictable nature of e-mail, you might not receive the Out-Bid Notice promptly.

    If you're a winner (and somebody is every time!) we will send an e-mail to verify your win and another e-mail to notify you when the order has shipped.

    An item remains on the Trading Floor until a trade occurs or the seller withdraws the item.

    All times are Central Standard Time or Central Daylight Savings Time, depending on the time of year.


    SUCCESSFUL BIDS

    Congratulations! Your alias will appear on the winners list in the Items Sold section. As a winner you will be sent an e-mail at the close of bidding with a summary of your bid: the product, the quantity you'll receive, shipping costs, any applicable sales tax, the total price, and expected ship date. A second e-mail will be sent when the product ships. Your credit card will not be billed until the day the product ships.

    All bids are reviewed the day that they are received. If your bid is accepted by the seller you will be notfied by e-mail with the payment options.

    • Accepted/submitted bids are final.
    • Winning bids are "final sales".
    • You should expect delivery within ten business days.


    PAYMENT METHODS

    We accept all major credit cards including Visa, Mastercard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. We will only charge your credit card after an item has been shipped.

    Please be sure to provide your exact billing address --the address your credit card provider has on file for you-- when completing the membership form. Incorrect information may cause a delay in processing your bid.

    We try to ship most items for receipt within ten business days of auction close. To maintain the lowest-cost-possible benefit, we ship via registered and insured mail, and only to the billing address of your credit card. We are unable to cancel bids in transit, or redirect packages to another address.


    SHIPPING AND HANDLING

    Product Value DGSE's Trading Floor
    Equal To or Greater Than Less Than Shipping/Handling Cost
    $0.00 $100.00 $5.00
    $101.00 $200.00 $6.00
    $201.00 $300.00 $7.00
    $301.00 $400.00 $8.00
    $401.00 $600.00 $9.00
    $601.00 $800.00 $10.00
    $801.00 $1000.00 $12.00
    $1001.00 $1500.00 $14.00
    $1501.00 $2000.00 $16.00
    $2001.00 $2500.00 $18.00
    $2501.00 $3500.00 $23.00
    $3501.00 $5000.00 $28.00

    INTERNATIONAL SHIPPING

    We currently are able to ship to the US and Canada. We cannot ship anywhere outside the US or Canada.


    FREIGHT DAMAGE

    If your package was damaged in transit we will process your request and gladly pay for your return shipping and credit your account. We are unable to guarantee that a replacement will be available so in lieu of a replacement, we will provide a refund.


    SALES TAX

    Sales tax is applied to all Texas shipping addresses. DGSE is required by law to collect and submit sales tax in these states in which we are deemed to have a physical presence.


    WARRANTIES

    DGSE's products are sold "as is" and are non-returnable. The warranty period and service varies by manufacturer and by product, and is described on the product page. However, if the product is damaged in transit, not the product you bid for, is missing parts, or is defective, you may return it for a credit. To return a product under these circumstances,call or email us to let us know of the problem.

    To receive proper credit, you will need to return your product as instructed. Your purchase must be in the condition you received it in, in original packaging with all warranty cards, manuals and accessories. All returned items must be received by our warehouse within 10 business days (two calendar weeks).


    CANCELLATION OF BID

    We are sorry, but we cannot accept cancellation of bids. All bids are final. Should your bid win, it becomes your order and will be billed and shipped accordingly.


  • Images may have been enlarged to show detail.