Server: Netscape-Enterprise/2.01 Date: Fri, 19 Dec 1997 19:39:11 GMT Accept-ranges: bytes Last-modified: Fri, 31 Oct 1997 20:59:51 GMT Content-length: 4216 Content-type: text/html Sears: About Our Site



Frequently Asked Questions

Can I order online?
Yes, you are currently able to purchase over 3,500 Craftsman tools featured in the Craftsman Power and Hand tool catalog. Don't forget, you can also request one of our Sears Shop-At-Home catalogs online or make use of our web site's store locator to find a Sears store convenient to where you live.

How can I find specific products?
We are working very hard to get additional information up on the web site as soon as possible. You may want to check our Products and Services page or use the web site's store locator to find a Sears store convenient to where you live, so that you may verify pricing and availability of the product you are requesting.

How can I order parts & manuals?
Please call 1-800-366-7278.

Where can I get a catalog?
You can request a Specialty catalog online, or call 1-800-948-8800 to request any of our Sears catalogs.

Can I order outside of the USA?
Sorry, Sears does not offer mail order service outside of the USA.

Can I get information regarding my Sears card online? Where do I apply for a Sears card?
We are considering the possibility of online inquiries & applications in the future. Please call 1-800-669-8650 for any Sears card inquiries. To apply for a Sears card, please call 1-800-729-2000 or you can make use of our web site's store locator to find a Sears store convenient to where you live.

Can I apply online for a Craftsman Club membership or get information regarding my current Craftsman Club membership?
Sorry, at this time to apply for or inquire about a Craftsman Club membership you will need to call 1-800-682-8691.

Sears History Questions
Please refer to the Sears history pages for historical information on merchandise or other Sears related topics. For any other historical information, send us your inquiries along with your phone number or address on our feedback form.

How do I contact Customer Service?
You can call 1-847-286-5188 or send regular USPS mail to: Sears Customer Relations, 3333 Beverly Road, Hoffman Estates, IL, 60179. Of course, you can also use the feedback form from our web site.

Other Sears Sites:
Sears Canada: www.sears.ca
Sears Portrait Studios: www.sears-portrait.com

Other Helpful Numbers
Sears Home Delivery 1-800-Sears-Is
Sears Home Improvements 1-800-669-4715
Sears HomeLife Furniture Customer Service 1-800-798-3398
Sears Maintenance Agreements 1-800-829-3070
Sears Repair Service 1-800-473-7247
Sears Rent-A-Car 1-800-527-0770