Server: Netscape-Commerce/1.1 Date: Thursday, 18-Dec-97 20:35:29 GMT Content-type: text/html
Information Services Department :
Programmer/Analysts :
We are looking for Programmer/Analysts to support and enhance our Customer Information System. We are seeking individuals with solid MVS experience and expertise in mainframe based tools, including MVS JCL, CICS, ISPF, and TSO. Primary requirements also include knowledge of IDMS and ADS/O.
Business Solutions :
Business Solutions Position
Help develop a comprehensive plan that focuses on continued SERVCO cost reduction, service responsiveness and improved quality. The plan must insure that value is provided that exceeds the cost of the team.
Have the desire and capability of learning:
- Process measurement procedures for cost and time
- TQM methodology, and change management after reengineering
- Presentation graphics
- Negotiation methods
- Access database development, and other desk-top tools
Be able to identify relevant activities/tasks performed within SERVCO and determine quantifiable performance measures. Help develop performance standards that are easily measurable and work with IS personnel to automate.
Help develop standard Service Level Agreement for Servco service areas.
- Develop timing for Service Agreement measurement with customers
- Develop reporting methodology from Service Agreement Measurement activities
- Develop Service Agreement corrective action methodology
Send your resume with salary requirements to
Human Resources
Central Vermont Public Service Corporation
77 Grove Street
Rutland, Vt. 05710
FAX 802-770-3354 or E-mail Kathy Knight@cvps.com.