Server: Microsoft-IIS/3.0 Date: Fri, 21 Nov 1997 05:14:23 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Wed, 19 Nov 1997 20:16:36 GMT Content-Length: 5317 Gensym ServicesTraining, Consulting, and Support

Gensym offers a full range of training, consulting, and support services

Training

Comprehensive training courses are offered every month worldwide. For a full schedule, click here.

Gensym Consulting

Gensym Consulting Services offers a full range of consulting and systems integration services to assist in the implementation and support of G2 applications. The available services include:

Customer Support

Gensym has been rated #1 in Customer Service by Control Magazine for the last two years and its customer support G2 Helpdesk received an Enterprise Value Award from CIO magazine in 1996.

Customer Support engineers are available to answer customer questions on the Gensym Hot line Monday-Friday from 7:00am to 7:00pm EST. The support engineers have been trained on all Gensym products. They can assist with installation questions, product use, problem diagnosis, and configuration questions.

Gensym recently introduced G2 HelpLink, a new Internet-based support and information service that provides on-line global support for Gensym customers. G2 HelpLink is built with Gensym products. For more details on how G2 HelpLink is configured click here.

G2 HelpLink allows Gensym customers to:

Customers can log into G2 HelpLink 24 hours a day, 7 days a week and get the latest news on any of their product issues. Customers are also automatically notified about any edits made to their issues via e-mail.

With G2 HelpLink, customers have a direct connection into the award winning system and team that support their use of Gensym products. For more information contact linkmaster@gensym.com

Gensym Solution Partners

Over 175 Gensym Solution Partners provide systems integration and other services. To locate a marketing partner in your geographic area and industry, please refer to the Gensym Solution Partner Catalog. To request a catalog, please click here. Hotlinks to some Gensym Solution Partners' homepages are available under Partners/Other Links.

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