Dennis A. Smith
Chairman & CEO
On behalf of our employees in 670 cities
and 51 countries worldwide, we welcome you to the
capabilities of Crawford & Company, a global provider
of information and claims management solutions.
Thanks to our clients, Crawford enjoyed a
record performance in 1996 and is off to an even better
performance in 1997. Our goals and our achievement
standards are high. Our Shareholder values will be
significantly improved over 1996.
Our competitive advantages are:
1. Global reach into 51 countries
2. Commitment to knowledge and our employees, and
3. Utilization of process and technology that generate
improved outcomes for clients.
The strategies we create global impact by
are:
1. Managing the data for our clients' commercial use
2. Delivering management decisions with uniformity not
provided by our competition, and
3. Responding to the changing demands of the insurance
industry.
Crawford's mission to become the first
choice in the insurance industry for claims management
solutions is being realized. Our growth in clients,
employees, and earnings will continue in 1997. I look
forward to keeping you apprised.
Crawford & Company's Quarterly
Conference Call
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